Customer Support Medewerker

CUSTOMER SUPPORT

Join us as a Dutch Customer Service Agent at PepperMill Casino, where you'll serve as the
vital connection between our online casino and Belgian players, guaranteeing exceptional
experiences. If you're passionate about customer service, curious about the iGaming
sector, and keen to learn, this role could be an ideal match for you. Don't worry if you lack
iGaming experience - we offer thorough training!

PepperMill Casino is a Belgian Online Casino providing innovative Casino Games with a
strong focus on Responsible Gaming. Today, PepperMill Casino is a high-performing,
dynamic company with a strong startup mentality looking for an enthusiastic customer
support agent.

Responsibilities:

• Provide customer support via chat, phone, and email in Dutch/French.

• Resolve disputes and escalate issues. Collaborate with various departments and
  stakeholders to provide first class player experience.

• Assist players with technical troubleshooting.

• Educate players on game rules and features.

• Stay informed and provide feedback. Keep up to date with the latest products,
  promotions, and regulatory changes in the online gambling industry.
  

Requirements:

• Native-level fluency in Dutch, French and English is essential.

• Able to work on shift basis across weekdays and weekends.

• Demonstrate exceptional written and verbal communication skills.

• Prioritize player satisfaction, showing professionalism and empathy.

• Thrive as a flexible multitasker, adapting swiftly to a fast-paced environment and
  work as part of a great team.